Questions about an order, shipping, or our products? We're a small team based in Lilongwe and we reply to every message personally — usually within 24 hours.
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Our team operates Monday–Saturday (CAT, UTC+2).
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Orders to the UK typically arrive in 4–8 business days via DHL Standard. DHL Express delivers in 2–4 business days. We dispatch from Lilongwe within 1–2 business days of payment.
Yes — we ship worldwide through DHL Express and DHL Standard. A few remote areas may have limited coverage. If you're unsure, drop us a message and we'll confirm delivery to your location.
Absolutely. Once your order is dispatched, you'll receive an email with a DHL tracking number. You can track in real time at dhl.com. Tracking usually activates within 24 hours of dispatch.
We accept returns within 30 days of delivery for items in original condition. Because each product is handmade, minor natural variations are not considered defects. Email us at hello@malawicraft.com to start a return.
Yes — every single product is made by local artisans in Malawi. We source directly from makers and co-operatives across the country, from Lilongwe to Thyolo to Mzuzu. No intermediaries, no mass production.
Yes, we welcome bulk orders for gifts, retailers, and events. Contact us through the form with the subject "Wholesale / bulk order" and we'll put together a custom quote for you.
Still have questions? We'd love to hear from you.